Metrics That Make Sense For Your Organization

This is an impossible question for me to answer for you. Each organization is at a different point in its life cycle. For example, a new organization might focus on recruitment and training so that it can get up to speed quickly. Metrics for that organization would focus on talent acquisition, e.g., number of candidates considered per hire, time from identification to the first date of employment, etc. A more mature organization might choose to focus on age of its workforce, retirement costs, turnover rates, etc.

The most important thing to remember is that your choice of metrics is extremely important. What you choose to use is exactly what the organization will deliver. They will understand how important it is to achieve the company's metrics and they will work together to succeed. Trust me, it will happen. Be careful what you choose because you will get it.

It is also important to review your metrics periodically to make sure that they are still appropriate for your current place in the organization's life cycle. What was required yesterday may not be appropriate for today's constantly changing environment.

Use metrics sparingly but use them.